Dispatcher

In collaboration with Operations and Sales, the Dispatcher coordinates the assignments of field workers, vehicles, equipment and materials to accomplish Customer work requests and administers related paperwork.   The Dispatcher will be responsible for ensuring best practice(s) in demand planning, production planning and supply planning.  They will play a key role in the overall business growth and inventory management strategies. This position will work closely with the functional leaders across the business.  

Job Duties:

• Prepares and distributes the Daily Work Schedule for all sites.

• Prepares and updates the Weekly Work Plan.

• Facilitates daily report out.

• Understand equipment capabilities.  Make recommendations to Operations/Sales in order to meet and/or exceed Customer demand.

• Ensure integrity of Data Entry 

• Update field reports.

• Relay work orders, messages, and information to or from work crews.

• Coordinates field requirements, such as additional material, downed wires, etc.

• Promptly respond to Customer calls and emails for work requests.

• Follow up on projects as needed to ensure completed job.

• Track field employee vacations / absences

• Track weekend and overnight call outs

• Cooperate, communicate and work closely with the sales team.

• Prepare and distribute job information packages containing all relevant details of the location and work to be performed.

• Maintain good Customer relations through frequent contacts.

• Monitor field personnel, vehicles and equipment availability in order to coordinate work and schedules.

• Coordinates and tracks the redeployment of field workers and all equipment as needed through the day.

• Constantly look for improvements and help implement solutions. 

• Assume responsibility for on-call activity on rotation with other Team Members

• Other related duties as required or assigned.

Requirements:

• High school diploma or GED required

• Formal training in scheduling 

• 3+ years' Experience with fleet dispatch and/or scheduling in the construction industry. 

• Experience scheduling in utility services and response (eg. hydro-excavation) preferred.

• Proficient computer skills - Outlook, Word, and experienced using Excel

• ERP software experience is an asset

• Strong English communication skills:  verbal, written and interpersonal

• Strong attention to detail and very well organized

• Proven experience in Time Management, Coordination and Project Management techniques

• Able to work well under pressure, flexible and adaptable, able to deal with change

• Proactive, with excellent prioritizing and problem solving skills

• Capable of working independently with minimal direction and minimal supervision

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Team player within multi-disciplined and cross functional teams.

• Strong skills in: effective communication (verbal and written); problem identification and solution-oriented problem solving; collaboration, coaching and team building.

• Must be well organized and display an infectious day to day positive attitude and spirit of continuous improvement   

• Awareness of safety and environmental laws and regulations.

• Manual dexterity required to use desktop computer and peripherals.

• Open office environment

• Work in office – No remote work 

• Lifting or moving up to 10lbs may be required

• Overtime as required.

•      After hours on call duties as scheduled in rotation